Pre-orders are advance purchases that are made on merchandise that is not currently in stock but that is expected to ship at a later date in the season.
Here’s how pre-orders work
If you would like to pre-order merchandise and have the merchandise reserved for you:
- Shop, add pre-order items to your cart and go through the normal checkout process at Gingersnaps Kids or call or e-mail us with your preorder list and we will take a deposit over the phone on the items you wish to preorder.
- Upon receipt of your pre-order, we will reserve the merchandise for you by removing it from our expected stock.
- Once the merchandise arrives in our store, we will immediately ship it to you if you have already paid in full, or we will notify you via phone or email and charge you for the remaining balance owed.
Pre-Order Cancellations, Store Credits, and Refunds
Please note that if you cancel a pre-order, your pre-order payment will become a store credit that you may use toward a future purchase at Gingersnaps Kids. Any amount paid towards a pre-order is eligible for a store credit only. Unfortunately, there are times when the manufacturer cannot fulfill our complete order. If this is the case, you will be notified via email or phone and a store credit will be issued to you once we hear back from you. This includes times when the manufacturer decides not to produce a certain style or does not ship us that style for any reason.
We will always do our best to exchange sizes for you when the size you ordered doesn't work and if your size is unavailable, a store credit will be issued.
For orders placed with multiple collections arriving on different delivery dates or in-store items are purchased, we will give the customer the option to ship items separately at the customer's cost. If not shipped separately, all collections will be shipped when all items have arrived in the store.